Right of withdrawal form

Return, Refund, and Withdrawal Policy

Returns within 14 days

Our return policy states that after receiving the item, you have 14 days to request a return.

To be eligible for a return, the product must be returned in the same condition as received. The product may have been opened and handled to the extent necessary to verify its nature, characteristics, and functioning, provided it shows no damage, alterations, or signs of use inconsistent with such verification.

The item must be returned with its original packaging, accessories, manuals, and any labels, accompanied by proof of purchase.

To initiate a return request, you must first contact customer service at assistenza@funiki.it.

Once the request is approved, the product must be shipped to the following address:

Funiki Italy Srls
Att.ne Oreste Giannoccari / Funiki Store
Corso Giovanni Josti 29
27036 Mortara (PV) – Italy

Telephone: +39 340 466 8363
Email: assistenza@funiki.it

Items sent without a prior return request may not be accepted.

For any questions regarding returns, please contact us anytime at assistenza@funiki.it.

Damage, issues, and non-compliant products

We ask you to carefully inspect your order upon receipt.

If the product is defective, damaged, incomplete, or different from what was ordered, please contact us promptly so we can assess the problem and provide assistance.

To facilitate the handling of the case, you may be asked to send detailed photographs of the product, packaging, and shipping label.

You can contact us via:

Email: assistenza@funiki.it
WhatsApp: +39 340 466 8363

Each request will be examined in compliance with current regulations and any applicable assistance policies for the product.

Is a return possible?

Yes, returns are allowed according to the procedures outlined in this policy and applicable law.

All requests must be communicated to Funiki in advance through official support channels.

Returns will not be accepted for:

products other than those originally shipped;
products purchased from other retailers;
counterfeit, altered, or modified products;
products missing essential accessories or components originally included;
products returned in conditions inconsistent with legal verification requirements;
products belonging to categories expressly excluded from the right of withdrawal.

Return for defective merchandise

Funiki primarily operates as a retailer and, unless otherwise stated, is not the manufacturer of the items sold.

Any manufacturing defects or structural anomalies can be handled directly by Funiki or through the assistance channels provided by the manufacturer, depending on the type of product and the applicable warranty conditions.

The customer is required to:

report the problem promptly;
provide photographs and useful information for evaluation;
follow any instructions provided by customer service or the manufacturer.

Once the problem has been verified, Funiki will provide the assistance required by current legislation, which may consist, as appropriate, of repair, replacement, or refund of the product.

Return of Blind Box products

Blind Boxes are sealed packages whose content is random and cannot be verified before opening.

The random element constitutes an essential characteristic of the product; therefore, the received content does not constitute a reason for return, replacement, or refund if it conforms to the description on the website.

In the event that the product shows obvious defects or anomalies, the customer must promptly contact customer service, attaching photographs and useful information for evaluating the case.

Funiki will evaluate the most appropriate solution in compliance with current legislation and any assistance policies of the manufacturer.

If a replacement is provided, it may be with a new Blind Box whose content will remain random.

Return of Funiki Care & Beauty products

For hygiene reasons and pursuant to Article 59 of the Consumer Code, Care & Beauty products that are sealed and opened after delivery may not be eligible for return.

The consumer's right to legal conformity guarantee and the remedies provided by current legislation remain unaffected.

However, returns or assistance are possible if the product is delivered:

broken;
damaged;
leaking;
with obvious anomalies attributable to transport or production.

In such cases, it is necessary to promptly contact customer service, attaching photographs of the problem found.

Return of Dreame products

Funiki is an official reseller of Dreame products.

In case of a damaged, defective, or non-compliant product, the customer can request assistance by following the provided return procedure.

Once the product is received and verified, Funiki will provide the remedy required by applicable law, which may consist, depending on the case, of:

product repair;
replacement;
refund.

Handling the case may require technical verifications and timelines compatible with those necessary to ascertain the defect.

Exceptions and non-returnable items

Certain types of items cannot be returned, unless otherwise provided by law.

These include:

perishable goods;
food, flowers, and plants;
customized or tailor-made items;
personal care products that have been opened or used;
sealed goods opened after delivery that are not suitable for return for hygiene or health protection reasons;
hazardous materials;
flammable liquids;
gases;
gift cards;
Steam Keys and digital keys already delivered or viewed;
digital content provided via download, activation code, or electronic access, if the performance has begun with the consumer's express consent;
items expressly indicated as non-returnable under current legislation.

For any doubts regarding the eligibility of an item for return, please contact us before purchasing.

Exchanges

The fastest way to get a replacement item is to request a return for the product received and, once the return is authorized, place a new order.

Direct replacements may be made in cases provided by law or when the product is available.

14-day cooling-off period for the European Union

If the goods are shipped within the European Union, the consumer has the right to cancel or return their order within 14 days of receipt, without having to provide any reason.

To exercise this right, the product must be returned under the conditions set out in this policy and current legislation.

The exclusions provided for in Article 59 of the Consumer Code and other applicable provisions remain in force.

Return costs and responsibility

Unless otherwise agreed or required by law, the costs of returning the product are borne by the customer.

The customer is also responsible for the correct packaging of the returned product.

Any damage caused by inadequate packaging during return shipping may result in a reduction of the refund or refusal of the return in cases permitted by current legislation.

Refunds

As soon as we receive and inspect the returned product, we will inform you of the approval or eventual refusal of the refund.

If the refund is approved, the amount will be credited using the same payment method originally used for the purchase, unless otherwise agreed between the parties.

The refund will be processed within the terms provided by current legislation.

Actual credit times may vary depending on the bank or card issuer used.

If the stipulated terms have passed without you having received the refund, please contact us at assistenza@funiki.it.

Right of Withdrawal

Pursuant to Articles 52 et seq. of Legislative Decree 6 September 2005 no. 206 ("Consumer Code"), customers purchasing as consumers have the right to withdraw from the purchase contract, without the obligation to provide any reason, within 14 days from the day they acquire physical possession of the product.

Exercising the right of withdrawal

To exercise the right of withdrawal, the customer can use the appropriate electronic function available on the website or contact Funiki using the provided contact details.

The request must be sent within 14 days of product delivery and must contain at least:

name and surname;
email address used for the purchase;
order number;
order date;
indication of the product or products for which the right of withdrawal is to be exercised.

Upon receipt of the communication, Funiki will send confirmation of receipt via email.

Return of products

After exercising the right of withdrawal, the customer must return the products within 14 days of the communication.

The products must be:

adequately packaged;
complete with any accessories and components received;
returned in conditions that allow verification of their nature, characteristics, and functioning.

The customer is responsible for any diminished value of the goods resulting from handling other than what is strictly necessary to establish their nature, characteristics, and functioning.

Exclusions from the right of withdrawal

Pursuant to Article 59 of the Consumer Code, the right of withdrawal may be excluded in cases provided for by law, including:

customized or tailor-made products;
sealed goods opened after delivery that are not suitable for return for hygiene or health protection reasons;
digital content supplied on a non-material medium, if the performance has begun with the consumer's express consent and with the acknowledgment of losing the right of withdrawal;
further categories of goods or services expressly excluded by current legislation.

Monitoring refund requests

To exercise the right of withdrawal and request a refund, the customer must fill out the specific withdrawal form available on the website and, where available, also submit the request through the personal area of their account used to make the purchase.

The request made through the account allows the customer to monitor the status of the return and refund process in real-time directly from their profile page, where they can view the progress of the procedure. The request submitted through the withdrawal form available in the profile area or at the bottom of this page remains valid in any case.

Sending the request through the account does not replace any further checks or documentation necessary for managing the return and refund.